Shipping and Returns

Arivela Studios strives to do the best by its customers, but this is a team effort! Communication is key. To ensure you are fully satisfied, please read the terms below.

Shipping

Ready-to-Ship Items: All parcels are shipped out within 2 business days of purchase via Australia Post, unless I am away for work - which I will inform you of!

Within Australia: All shipping is automatically upgraded to Express and free, as it is included in the product pricing. If you are located in Perth, I do offer pick up. If you choose postage, within Perth items will be shipped with standard shipping!

International: Standard shipping is $10aud, as I include the domestic postage price in my pieces - thus an extra $10aud is required to offset the extra costs of international postage. If you would like express, please contact me and I will give you a quote. I understand international shipping is expensive - but please understand that I actually pay at least $25aud per international parcel. Also shipped via Australia Post.

I send all parcels with tracking. Please let me know if you didn't receive a tracking number.

Unfortunately due to COVID and climate issues, Auspost has been very slow as of late. I cannot offer a refund or discount if the parcel takes longer than expected, this is out of my hands - Sorry!

Returns

Privacy

I offer returns up to one month after receiving the goods, but only if the good are damaged in transit or are fundamentally faulty when received. Natural wear and tear cannot be returned. Return postage is at your own expense.

If there is anything wrong with your piece - please get in touch, I would love to rectify any issues with it prior to offering a refund.

Have you damaged your jewellery? Get in touch, send me some photos! I may be able to fix it free of charge - but again, postage to and from me will be at your own expense. Some damages may require a fee, depending on the severity - i.e. the piece needs to be remade.

Unfortunately, if you get your ring sizing wrong, I cannot offer a refund or a return. Most of the time I am unable to measure your finger for you, so this is your responsibility. Particularly with customs, I will double, triple check your size. In addition to this, I do not offer a resizing service. Opals are just too fragile to handle it.

Sorry, I don't offer returns on customs, unless it is received damaged. This is due to the amount of time I spend with you discussing design. I also send multiple photos throughout the creation process, to allow for any changes to be made if necessary. If you say something along the lines of 'if you're happy, I'm happy', I will take creative freedom with the piece. If you have a very specific design you desire - please tell me. I don't want my clients to be disappointed! I do always ask a million questions when in the designing and creating phases, please answer all of them! I also reserve the right to cancel a custom or bespoke order if the customer is being excessively difficult. I understand that we are creating the piece of your dreams, but if you don't allow me any wiggle room, I can't do what I need to do! I hope you understand.

I do not offer store credit, only full refunds.
If an item is damaged or lost in transit, please contact me immediately with your tracking number - so that I can contact Australia Post! To have a parcel declared as lost is a nightmare-ishly long process, so please be patient, it's out of my control! If your piece is damaged in transit, I may be able to repair it - but this depends on the circumstances. If lost in transit, I reserve the right to keep half of the price of the piece, to cover material losses on my part.
I do offer a free polishing service for all Arivela Studios and historical Krows Jewellery pieces - but please note that postage to and from me is at your expense. Contact me!

As I operate an online business, I require a minimum amount of information - your name, email address, and postage address, and maybe a phone number. This information is purely used for delivery and receipts, and is not shared publicly or online, and is only stored for delivery, receipt and refund purposes.

By purchasing from Arivela Studios, you are agreeing to the above terms. Thank you so much for supporting my small business!

If you've read this far - use 'SHIP10' for 10% off your first order.